Wholesale Jewelry FAQ

No! While we encourage appointments to ensure maximum time to find your perfect piece, you are welcome to walk-in.

For all shipping questions, please visit Shipping & Deliveries

Yes, we offer Synchrony financing on in-store purchases. Please contact us for more details regarding our financing options.

We do not offer jewelry insurance but highly encourage you to insure your jewelry. We are happy to provide recommendations for jewelry insurance if you would like.

Yes, a complimentary appraisal is included with every purchase.

For online sales we accept all major credit cards – Visa, American Express, Discover, and Mastercard. For items in our retail store we accept all major credit cards, cash, checks, and wire transfers.

Prior to placing your order we encourage you to find out your true ring size. Some items, such as eternity bands, cannot be re-sized to be made bigger or smaller, so it is important to know what size you want to order. We recommend visiting a local jeweler who can help you determine your ring size. You can also print out our Ring Sizer and follow the instructions, but the most reliable method is to visit your local jeweler.

We carry a wide selection of both certified and non-certified Diamonds to fit your budget and criteria.

We only repair items purchased directly from Diamond Factory Dallas.

You have a lifetime warranty on your purchase. This warranty is non-transferable to another vendor and should your piece be worked on by another repair company, this warranty will be voided.

Many rings can be sized up or down if needed. However, some cannot – especially Diamond Eternity Bands. If you are unsure if a product you are interested in can be sized, feel free to give us a call at 972-980-8700.

We certainly are! We offer virtual consultations during our normal business hours and will send ideas, pictures, and drawings via email so you can be involved during the entire process.

Our upgrade policy applies to Diamonds only. You can receive full purchase price credit, for a Diamond originally purchased from us, towards a new Diamond purchased from us.

Sell Your Jewelry FAQ

We are looking to purchase unwanted, old, outdated, broken, estate, and antique Gold Jewelry and Diamond Jewelry. No matter the condition, we are looking to help you turn your unwanted pieces into cash. We also purchase Diamonds of various qualities as well as a variety of watches. When bringing in your jewelry to be evaluated we recommend you also bring in any paperwork you may have on the piece you wish to sell (certificates, original boxes, etc).

The evaluation process takes just a few minutes and is conducted by one of our highly-skilled and knowledgeable buyers. Once you bring in your items or ship them via a secure method, our buyer will evaluate the piece for value, weight, metal type, and Diamond quality and make you an offer on the spot.

We offer free appraisals for customers who purchase their jewelry from us. If looking to sell, we will offer you a cash-buy price. There is no fee associated with bringing in an item to see how much we will purchase it for.

We pride ourselves in ensuring every transaction is confidential and secure. Our buyers handle your items with care and walk you through the entire buying process – always making sure you are comfortable and informed.

Our forms of payment are with a check or a wire transfer.

We purchase both men’s and women’s Rolex, Patek Philippe, Audemars Piguet, Hublot, and Breitling.

We recommend making an appointment, but it is not necessary. You are welcome to walk-in during our normal operating hours of 9 AM – 6 PM, Monday-Friday.

Make An Appointment

Absolutely not. We want all our sellers to feel comfortable with their decision so we understand you may need some time to think about it. If you decide you don’t want to part ways with your piece, we offer a great Custom Repurposing and Redesign service that will allow you to turn your treasured piece into a more practical or modern design.

We purchase all designer gold and Diamond jewelry including, but not limited to, Tiffany & Co, David Yurman, David Webb, Cartier, Buccellati, and more.

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